Shipping policy

At E-Comfort, we ship worldwide, and shipping is always free. The price you see is the price you pay — there are no additional or hidden shipping fees at checkout.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Once your order has been dispatched, you will receive a confirmation email with a tracking number.

Fulfillment and Shipping Origin

E-Comfort works with a network of international fulfillment partners and warehouses. Depending on the product and your location, your order may be shipped directly from one of our overseas partner warehouses. This model allows us to offer a wide catalog at competitive prices with free worldwide delivery.

Delivery Times

Estimated delivery time is 7–21 business days, with most orders arriving within 14–16 business days. Actual delivery time may vary depending on your destination, local customs processing, and postal carrier performance. These timeframes are estimates and are not guaranteed.

Tracking

A tracking number is provided for every order. You can track your parcel at any time on our “Track Your Order” page. Please allow up to 48 hours for the tracking information to become available.

Customs, Duties, and Taxes

Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

• E-Comfort is not responsible for these charges. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delayed or Missing Orders

If you haven't received your order within the estimated timeframe, please contact us at support@e-comfort.store with your name and order number, and we will investigate with the carrier. If a parcel is confirmed lost in transit, we will arrange a replacement or a full refund.

Shipping to P.O. Boxes

Some carriers have limitations on shipping to P.O. Boxes. If your address falls under this category, we will contact you to find an alternative delivery method.

Contact

E-Comfort
Kalvarijų gatvė 174-54, 08205 Vilnius, Lithuania
Email: support@e-comfort.store
Phone: +370 674 67148